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Samsung Urges All Users To Stop Using Galaxy Note 7

Tuesday, 11 October 2016 11:19

Samsung has urged owners of the Galaxy Note 7 to turn off its high-end smartphone while it investigates new reports of the device catching fire.

Samsung have also suspended all sales of the phone and halted production.

Samsung recalled 2.5 million phones in September after complaints of exploding batteries, and later insisted that all replaced devices were safe.

But there are now reports that even those replacement phones are catching fire leading to the firm urging customers not to use any Galaxy Note 7 phone.

A statement from the company said “consumers' safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place."

"Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device and take advantage of the remedies available."

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