7 minutes | Tuesday, 4 December 2018
GP practices across Bradford District and Craven will be taking additional steps to help patients reach the right care from the right person first time with the launch of a new initiative called Care Navigation, which launched on Monday 3 December 2018.
When patients call their local practice to book an appointment, they may be asked a few brief questions by the reception team that will help them direct them to the most appropriate person to meet their needs.
Dr Nick Hayward, GP and clinical lead at NHS Bradford District and Craven CCGs joined us on the line prior to the launch of the scheme to tell us more.